Deposit policies that match the night.
Quiet Tuesday lunch: no deposit. Saturday eight-pax tasting menu: £20 a head. Configure rules per shift, per cover-count, per event type. The booking form picks the right one and tells the customer up front.
Bookings & deposits
Take the booking. Hold the deposit.
A booking system that protects busy services. Customers book online, pay an optional deposit, and don't ghost. You stop running on goodwill.
No-show log, with consequences.
Every no-show is recorded against the customer. Repeat offenders get an automatic deposit requirement on their next booking. A small policy that quietly improves the kitchen's life.
One CRM record, not three.
The booking, the order they place when they arrive, and the loyalty points they earn all live on the same customer record. You stop guessing whether the ‘James’ in your booking system is the same James in your loyalty app.
Inline with the rest of the platform.
Walk-ins, bookings, and ordering all share the same table state machine. A walk-in seated at table 7 doesn't conflict with the 8pm booking on table 7. Front of house sees the truth, not three apps each telling them something different.